Monday, June 25, 2018

Planned ITS downtime

Some services will be unavailable on Saturday, July 14 from 5:30am-6:00pm. The most relevant ones are in bold below.

What: Planned downtime for the following services:
  • UNCGenie
  • Self-Service Password Reset (SSPR)
  • UNCG Account Provisioning
  • GetMyPin
  • Touchnet Payment Gateway
  • Banner INB
  • Banner 9
  • Workflow
  • AIMS parking system
  • JIRA
  • Stash
  • Degree Works
  • Oracle Internet Directory
  • UC4/Appworx/Automic
  • Grouper
  • Reporting, including WEBFOCUS & Argos, against Banner Production

When: Saturday, July 14, 2018 | 5:30 a.m. - 6:00 p.m.

Friday, June 22, 2018

Cochrane Library not working off campus --- fixed

**update*** thanks to our valiant, off campus users are able to get into the full text of reviews in the Cochrane database


The Cochrane Library database is not working off campus.  Off campus users can enter the database and see abstracts, but can't get to the full reviews.  Instead they get a screen that tells them to "get access" and a page that doesn't recognize their UNCG computing account.

The problem has been reported to

I told the instructor who contacted me that if a researcher needs a Cochrane review and they can't get to it, we'd provide it - contact Chat with a librarian or me before 3 pm.

If you hear from any students or instructors who need a review from Cochrane Library, it's linked under the databases list, and after you click into full text there is a pdf icon that will let you download the pdf to send.


Jackson Library Wireless: 6/25-6/29

From ITS News: The wireless access points in Jackson Library are scheduled to be upgraded during the week of June 25th, 2018. During the upgrade, the wireless service may be interrupted while the new Access points are installed and boot up.

Thursday, May 31, 2018

Moving to WorldCat Discovery around Weds June 6

Hi all,

I just realized that not everyone at the desk has gotten the various emails about WorldCat Local and WorldCat Discovery. 

Here's a summary. If you have questions, please ask your representative to the ILS committee (me!).  If I don't know it, I'll check w/Terry.

On or around Weds June 6th our libraries will be moving from WorldCat Local to WorldCat Discovery (WCD)
  • WCD is the next version of the catalog and discovery system from OCLC
  • it searches the same stuff that WCL searches, it just looks a little different and has different links
  • there's more info about WCD here:
After the move
  • the red search box will point to WorldCat Discovery
  • permalinks in WorldCat Local will start pointing to WorldCat Discovery 
  • print/physical reserve lists will be in WorldCat Discovery
  • it might be hard to get to lists of saved items in WorldCat Local, because your browser will try to make you go to WorldCat Discovery instead  - go to and log in with your WorldCat account to view your saved lists

Thursday, May 10, 2018

Reminder about Nursing Mother's Room (lactation room)

Hi all,

I've gotten some questions recently from UNCG visitors interested in using the Nursing Mother's Room.  Here's a reminder.

The Nursing Mother's Room is available to the general public when Jackson Library is open to the public (see library hours).

Here are some tips for moms:

  1. It's a good idea to bring your own pump plus cleaning supplies and storage/refrigeration (some moms carry cold packs and an insulated bag)
  2. Go to the Check out desk to check out the key for Jackson Tower Room 570 (you fill out a brief form, no ID is required)
  3. Please sign into the room log. You may use the room for an hour.
  4. Please return the key when you're done
There isn't a room reservation system.  If the room is in use, Ann Perdue (Access Services) or Lea Leininger will try to find other accommodations within the library if we are here.  Typically that means letting someone use our office if we can or showing the visitor to one of the private lockable bathrooms with an electrical outlet like the one next to my office (kind of an ick factor there).

Thanks for helping folks with this!