Tuesday, November 21, 2017

Off campus access issues (DNS server/ no server found errors occurring)


This is an e-mail we received from Kate Hill yesterday, and I'll post it here because the problem still seems to be happening as of this morning:

"Just to let you know, ITS updated the DNS servers for campus and it seems to be taking a while to propagate across the entire campus system (including our servers for our proxy).  This means that people might have problems accessing resources remotely until it has worked its way through.  I will let you know when we get the heads up that that has occurred.  In the meantime, sadly, if you see issues like this being reported, the only thing we can do is wait :/"

Thursday, November 16, 2017

High Desk PC Connected to Public Printers Now!

The high desk computer is now connected to the Pharos servers so we can print directly to the public printers in the library (color printers as well).  This is especially helpful when troubleshooting and needing to send test print jobs to these printers.  Like any public computer, the destinations "Jackson Black & White" and "Jackson Color" will be listed in the drop down menu.

Thank you, Susan, for suggesting this, and thank you, Brown, for setting it up!

Tuesday, November 14, 2017

Planned downtime for Banner System services

What:  Planned downtime for the following services:

  • UNCGenie
  • Self-Service Password Reset (SSPR)
  • UNCG Account Provisioning
  • GetMyPin
  • Touchnet Payment Gateway
  • Banner INB
  • Workflow
  • AIMS parking system
  • JIRA
  • Stash
  • Degree Works
  • Oracle Internet Directory
  • UC4/Appworx/Automic
  • Grouper
  • Reporting, including WebFOCUS, against Banner Production
When: Thursday, November 28, 4:30 a.m. - 8:00 a.m.

Why:  Banner System Upgrades

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Thursday, November 9, 2017

HIS 317

A few questions have come in regarding an assignment for HIS 317. Specifically patrons are asking what the "bell" icon next to several names in the Greensboro directories denotes. According to Carolyn in SCUA, this means that the resident likely had a telephone.

Lynda is available by email for further questions about this assignment.

Monday, November 6, 2017

ProQuest ebook issues

UPDATE: So apparently it's not affecting all of the ebooks, just the two or three unrelated titles we happened to be trying to access in a row (miraculously). These have been reported but the others should be fine. If you come across any issues with downloading chapters in ProQuest ebooks, please report them to erhelp@uncg.edu.


We are currently having issues downloading pages/chapters of ProQuest ebooks. The issue seems to be affecting all of the ebooks in their collection and it has been reported. Stay tuned for resolution...