Friday, December 8, 2017

PubMed linking problem

** update **  PubMed is all better!



Hi folks,

Sam and a patron noticed that our database links to PubMed are now sending on and off campus users through NC LIVE.

This isn't a big deal for searching PubMed, it's a free database. But it means that our link resolver "check for full text" links aren't showing up in PubMed.  (normally when you click into a result you should see the UNCG logo that will check for full text)

Sam is contacting erhelp@uncg.edu

Meanwhile, the workaround is to treat PubMed results like any article info that you find in a random place outside of UNCG.

a. Copy the article title into the red search box on the library home page

or 

b. Try searching the article title in Google - maybe someone is giving it away

or

c. Search the journal title in the Journal A to Z list

Best,
Lea


Thursday, December 7, 2017

Pencil Sharpener and Headphones

2 announcements:

1.  The stolen sharpener has been replaced.

2.  A pair of guest headphones has been placed in the tall desk drawer.  These are to be used upon request (and for guest patrons--direct students/staff to the checkout desk).  Please don't publicly display them.  We're hoping this will cut down the chances of them running away again.

Thanks!

Wednesday, November 29, 2017

Turning SpartanCards into Access Services

Alva in Access Services told me this evening we don't need to fill out slips when taking SpartanCards over to the desk for Lost and Found. They just take them directly to the SpartanCard Center every day or so.

Saturday, November 25, 2017

Off-campus access workaround

With the recent off-campus access issues we've had, I wanted to share these step by step directions I have developed for patrons to try as a workaround. Please feel free to send it to anyone contacting you with issues. I've written this for students, but the same instructions should work for anyone with a UNCG login.

1. Go to https://mycloud.uncg.edu
2. Log in with your UNCG credentials (don't use @uncg.edu on your email address, just the first part)
3. Click "OK" on the message that pops up.
4. Select "Desktops" in the top blue bar.
5. Select "Student Desktop."
6. Open a browser within the student desktop and access the Libraries' website that way.
7. You can't copy/paste between the remote desktop and your regular browser, and anything you save in the remote desktop client are not saved to your machine, so your best bet is to download the PDFs of the articles and email them to yourself as an attachment. You can also log in to drive.uncg.edu or box.uncg.edu and upload your saved PDFs there. Since these are cloud-based storage options, you should be able to access them from anywhere.

Tuesday, November 21, 2017

Off campus access issues (DNS server/ no server found errors occurring)


This is an e-mail we received from Kate Hill yesterday, and I'll post it here because the problem still seems to be happening as of this morning:

"Just to let you know, ITS updated the DNS servers for campus and it seems to be taking a while to propagate across the entire campus system (including our servers for our proxy).  This means that people might have problems accessing resources remotely until it has worked its way through.  I will let you know when we get the heads up that that has occurred.  In the meantime, sadly, if you see issues like this being reported, the only thing we can do is wait :/"