Friday, August 18, 2017

Nursing students - how do I find a policy?

Tips -

As always, ask for the course number.  I've got a libguide for NUR 620, but I've also started hearing this question from NUR 783.  So far no answers on what kind of documents students need to find.  Different people use the word policy to mean different things, so I've contacted the instructor for more info.

Meanwhile if a nursing student asks for help finding a policy, it's pretty safe to suggest
The nursing libguide has my contact info so you can make referrals and "schedule appointment" button so students can see when I'm available.

Please let me know about any other nursing/health questions you get - I'm scheduled to give the intern training session on health science resources Mon 9/11.

Thanks,
Lea

Wednesday, August 16, 2017

UPDATE: ILL Services

ILL is back up, but they are still having some intermittent tech glitches. It is currently only available through the Catalog and A-Z Journal list, so be aware that logging in through the Service --> ILL link won't work. There is also a large backlog that the ILL staff is working through, so expect service to be slower than usual. Please let patrons know if they ask questions that they should expect delays and try to point them to reciprocal borrowing options if they have more timely needs.

Tuesday, August 15, 2017

Eclipse glasses

We'll start giving out the glasses today at the Reference Desk. We'll give out 30 each day starting at 9am until they're gone. We will replenish the next morning until eclipse day. They're for students only and one per person. This is to ensure as many students as possible get them. If people need them, please point them to this site: http://myfox8.com/2017/08/03/where-to-watch-the-eclipse-in-the-piedmont-triad/

Monday, August 14, 2017

New Library Tutorial Videos

I made and finally finished captioning some new Library Tutorial videos from this summer. They include updated interfaces.   

UNCG Libraries: Orientation for Online Students

UNCG Libraries: Using the Catalog

UNCG Libraries: ILL and Book Delivery

We are working on managing relevant video tutorials through this libguide:
http://uncg.libguides.com/libtutorials

I am working on making sure they are on the distance guides and the guides that I am responsible for.  Please feel free to add them to your guides as you see fit. 

Please let me know if you have any questions!



Tuesday, August 8, 2017

ILL, document delivery, and campus book delivery temporarily unavailable

Hi all,

Cathy Griffith just sent this notice:

In addition to the loss of Gaylor, there is a technical issue involving ILLiad and OCLC that is preventing us from providing ILL, Campus and Document Delivery services.  The issue has been reported, and we are awaiting a resolution.  

So that we are not offering services that we cannot provide, the buttons that allow new requests from UNC and Libraries Worldwide on ILL eligible items in WorldCat have been temporarily removed.  A message has been placed on the ILL department and Delivery Services web pages that says "Until further notice ILL, Campus Delivery and Document Delivery services are suspended due to technical issues. We apologize for the inconvenience."  The ILL log in page is being worked on to replace the log in with the same message.  Additionally we are not supplying any loans to other libraries, and most requests placed last week have not been ordered.

We are hoping to hear back from OCLC soon in regards to the technical issue and are working on plans to re-institute all services after it is resolved.  I will notify everyone when we are ready to go again.

Liaisons, please forward this message to your departments and let them know that we are sorry for the service interruption.