Proxy Link Changes

 If a patron reports that a link they have for a resource isn’t working, ask them to share the link and any information they have about the resource (title, author, etc.). If their link has any reference to “libproxy.uncg.edu” in it, then it’s trying to direct to a server that no longer exists. You can first try to edit using the instructions here: https://go.uncg.edu/liblinks2025

If that doesn't work, your best option is to find the resource and share a new permalink/stable link with the patron. If you’re not able to locate one, ask for help from your supervisor or refer the patron to their liaison. Liaisons can contact erhelp for assistance. Current links should reference login.proxy180.nclive.org.

Sometimes, the issue is related to the patron using a VPN. If new links are not working and the patron mentions connecting through a VPN or through mycloud.uncg.edu, let them know that we have seen issues when people try to use these networks to connect to our resources, and that they should try turning off their VPN first.

GAs/Interns: let Nick or Liane know if you have questions.

Intermittent database issues, alternative links

 Hi all,

Recently there were intermittent database access issues.  Those have been resolved.  But for the future, in case whatever happened reoccurs, here's a list of databases important for coursework in early summer 2025 with log in links that are not the same as the ones in the databases list on the library website.

I'd suggest sticking with the usual paths - try to get the patrons to the databases list and/or subject guide.  The list is just an fyi to have around.

Thanks,

Lea

Libby/Overdrive

We've had a question recently about access to Libby and Overdrive, two popular resources for free ebooks & audiobooks from "your library." These both require membership at a public library and UNCG credentials will not grant access. We could encourage patrons to sign up at their local library to take advantage of these platforms. 

Alternatively, we do have access to a database of "popular" ebooks & e-audiobooks through NCLIVE, and the link and instructions for sign-in are on this page: (this is just an isolated link pulled from the Databases A-Z list)

https://uncg.libguides.com/az.php?q=nclive%20ebooks

If you have any questions right now, please email me and Nick, and if you ever have questions in the moment with a patron, please try to reach out to whoever is available. If you cannot find someone and you are unsure of the answer, ask the patron if you can take their email and follow up. Guessing or giving incorrect information is never the vibe!

SOAR Starts Next Week

SOAR (Spartan Orientation, Advising, and Registration) for first-year students starts next week.

• The image below shows the SOAR dates. We are expecting folks in Jackson for tours on the second day of each session. So that's June 4, 6, 10, 12, 18, 20, 24, and 27.
• We're also participating in the SOAR Expos, which are tabling sessions in the EUC that will take place on the second day of each session.

We expect noise and disruption in the libraries to be very minimal during SOAR but wanted to make sure that people had these dates. Keep in mind that folks may wander into the building at any time. Please feel free to help point people in the right direction and to answer questions, but if something SOAR-related comes up and you don't feel comfortable addressing it, please email rcsander@uncg.edu. 

Alumni Resource Guide

 Jenny created a great resources for alumni that still want to use the library. I've added it to the ROI Dashboard as well!

Alumni Resources Guide