Accessing PowerScan for Microfiche Reader

 Hello all,

 Patrons have had some trouble lately accessing the PowerScan 3500 application that runs the microfiche reader in ROI. I believe that ERIT is going to do a few things to make the app more obvious, but in the mean time you will want to inform patrons looking to use the microfiche reader that they'll need to find the PowerScan app within the Windows start menu

To access the start menu after you've logged-in to the computer, either click the windows icon on the far left side of the task bar, or press the windows key on the keyboard (the one between the Fn and Alt key on the left side).

 It should bring up a menu that looks like the one pictured below:

From there, either type "PowerScan 3500" in the search bar, or click the All button and scroll down until you find the program's listing.

When you launch the app, you'll likely receive an error message that mentions an invalid license. Click the OK button, and the app should launch normally after a few seconds.

Access to Libby reading app

 If you get questions about how UNCG students can access Libby, you can send them to the Leisure Reading Guide, which now has a tab on this subject. The guide can be accessed here.

Assistance at Reference Desk From ITS Jan. 12th - 15th

Thanks to Amy's collaboration with ITS we will have additional support for technology related questions at the reference desk.

 You may have already noticed them, but for those who have not, an ITS worker will be stationed nearby the reference desk from 9am - 5pm, January 12th - 15th. 

Please do make them feel welcome and do not be afraid to direct matters of technology and printing to them. 

EBSCO eBook Maintenance Dec. 8 for 5 hours

EBSCO will perform scheduled maintenance on the EBSCO eBooks system on Monday, December 8th, 2025, starting at 7:00 AM ET (12:00 PM UTC) and it is expected to be completed in approximately 5 hours.

You may not get any questions given the time of year and it only affected certain types of eBooks (DRM), but be prepared! More details here: https://status.ebsco.com/incidents/gqbqw6zg0fwg

"How Do I Mail/Ship Items Back?"

It's that time of the year when people are contacting us to ask if we have options for them to mail/ship them back.  Please be extra careful to verify that the books they want to return are library books, not bookstore books.

• Ask them if the books were borrowed from the UNCG Libraries, through Interlibrary Loan, or rented from the UNCG Bookstore.
• You may have to provide some description if they don't know, such as UNCG Library books have call number labels on their spines or covers and a barcode that says the name of one of our libraries or an affiliate like the TRC. ILL books have a colorful paper wrapper on their covers that have the name of the borrower and the UNCG Libraries logo on them.
• Or, ask is this a text book that you rented from the bookstore for a class?
• If they are library books, then they can request a prepaid UPS return shipping label from us and find other information about returns on this page: https://library.uncg.edu/returning-library-materials/ (This service is not for equipment returns.)
• If they are Bookstore books, advise them to contact the bookstore regarding their return process: https://uncg.bncollege.com/customer-service, and let them know that if their books were to be returned to the library, we cannot guarantee that the Bookstore will be able to identify who returned them and credit their account. They should not put Bookstore books in our book drops either.