There is a new box about Interlibrary Loan on the Ref Desk Manual on the Circulation tab. The information is new to most all of us (not just interns) and changes how we recommend and facilitate ILL. We can't ever ILL ebooks, right? Wrong. We don't borrow DVDs from other institutions, right? Wrong. We never ever request textbooks, right?
...right?? Please get familiar with this information so we can continue to provide the greatest access to our patrons!
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