Infrequently Asked Questions: "Order PDF" or Pay-Per-View Articles.

 Hello All,

 

Recently a patron stopped by the desk and asked a question about an odd collection we have called ScienceDirect PPV that works differently to practically all the other online collections have access to. Articles in this collection grant access on a pay-per-view basis, which means the library purchases temporary access to the material for individual patrons.

The collection applies only to certain articles on ScienceDirect from Elsevier.

 

Figure 1: An image of an article on ScienceDirect with the "Order PDF" button circled in red.

These articles will seem to be inaccessible to us, however if you see the "order PDF" button on the page, you will want to double check to see if it is in ScienceDirect PPV. You can check by either clicking "looking for full text," next to the "order PDF" button, or by copying the DOI and looking it up in our Journal A-Z article search. (Remember, the DOI is everything after https://doi.org/ in the link.)

Figure 2: An image of the same article from Figure 1 but with "looking for full text" and the DOI link circled in red.

Either of these methods should take you to a page where you can confirm if the article or journal is part of the ScienceDirect PPV collection.

 

Figure 3: A search page for an article in Journals A-Z with the ScienceDirect PPV collection and the instruction note circled in red.

 From there, if the article is available from ScienceDirect PPV, you, or the patron you are working with, can proceed to click the "order PDF" button on the article page. This will bring up an order form page.

Figure 4: The order form page on the ScienceDirect website for the article in Figure 1.

 Once the information is filled out and the form is submitted a request will be sent to the Electronic Resources department. They will determine if funds are available to purchase access to the article, and if so, they send a PDF of the article to the patron who requested access.

 The Complication (Because There is Always a Complication)

 We are not always able to determine if a ScienceDirect article is from the PPV collection just by looking at the article page. For some as of yet unknown reason, articles that we definitively do not have access to can appear one of at least two different ways on the ScienceDircect website. 

 

An article can appear with a clear message stating UNCG does not have access to it.

 

Figure 5: A picture of an article on ScienceDirect with a banner message stating UNCG does not have access to the article in a red box.

 

Or it can look exactly like an article that we can access through ScienceDirect PPV.

Figure 6: The same article from figure five, but this page has an "order PDF" button and no banner message.

 The only way to be sure is to click "looking for full text" or to search the article by the DOI.

 

Figure 7: The journals A-Z search page for the example article in figures 5 and 6. It has notes that state the system was unable to find full text links for the article and that fulfillment is not available.

 If you run into an article like this, the best thing is to direct the patron to our inter-library loan system. That will have the best chance of getting them the full text.

 

Hopefully this helps if you run across an article like this in the future. 

 

(Special thanks to Marcie Burton in Electronic Resources for the help in figuring out how this system works!)

Pharos Printing Allocation and Spartan Cash Balance: Printing Money Not Appearing

 Hey Folks,

 This is another confusing aspect of the Pharos Print system that we get questions about fairly often, and it usually comes in this form.

"Hey, I just added money to my Spartan Cash account but the computer doesn't show it."

The answer, unfortunately, requires some explanation and some defined terms.

 

Figure 1: Image of the Pharos Print Center client with the Pharos Print Allocation circled in red.

First up, this is the Pharos Print Allocation. This number represents the free money that is allocated to everyone's Pharos account at the beginning of each semester. The Pharos Print Allocation can only be used for printing on the Pharos system.

Figure 2: An image of the SpartanCard Online homepage with the Spartan Cash balance circled in red.

 Second, we have the Spartan Cash balance. This represents the amount of money that is deposited in your Spartan Cash account. Spartan Cash can be used for a variety of things, including printing.

Figure 3: An image of the total printing balance that appears on Pharos print release terminals.

 Third and finally, we have what I'm going to call the total printing balance. This number should reflect the total amount of printing funds available to you. This includes both the Spartan Cash balance, as well as the Pharos Print Allocation.

The Problem

 Typically, the patron will realize that they have run out of their Pharos Print Allocation and proceed to make a quick deposit into their Spartan Cash account. They will then go and check the number that they have been conditioned to believe represents their printing money: the Pharos Print Allocation.

 

Now, because the Pharos Print Allocation only shows the free print money they are given at the beginning of the semester, it will remain at $0.00 no matter how much they deposit into their Spartan Cash account.

 

 The Solution

The fastest way to solve this is to have them check their total printing balance on the Pharos print release terminal near the reference desk. This should show that more printing money is available to them. Feel free to explain the difference between the three numbers above if you wish to be as informative as possible, or you just really like seeing patrons' bemused expressions.

 

 The Complication (Because Nothing is Ever Simple With Printing)

You may have noticed all of the qualifying words in the above description. The reason for that is the total printing balance does not always update quickly enough to represent the money added to the Spartan Cash balance. They should still be able to print as long as they see money in their Spartan Cash balance, no matter what number the total print balance is showing them.

 

With any luck, now that I've taken the time to document this oddity, the Pharos system will finally be phased out on the student side and we'll be able to spend time documenting whatever new and interesting errors the PaperCut system will produce.

Permalinks for EBSCO Search Results

 Hey Folks,

 

Some of you may have seen the recent questions we've gotten about permalinks for search results pages in EBSCO. This confusion came about because EBSCO updated their UI last year and did away with the dedicated permalink button, and replaced it with the share arrow.

Figure 1: An image of the old EBSCO database UI with a red arrow pointed to the permalink button and the permalink bar circled. Image shamelessly stolen from this North Eastern University LibGuide.

 

Figure 2: An image of the current EBSCO database UI with the share arrow button circled in red.

Figure 3: An image of the current EBSCO database UI with the "Share" menu opened. A red arrow points to the create link button and the link itself has been circled in red.

Importantly, the share arrow button only exists for articles. In the previous version of the UI there was a permalink button for the search results page itself. Since the update in 2025 EBSCO made it so that the URL in the address bar acts as a permalink.

Unfortunately, this fact is not prominently stated anywhere on the page.

The questions we received recently seem to come from a KIN 644 class whose instructor gave their students a video produced by our liaison librarian Sam Harlow from 2023 before the UI change. Sam has since contacted that instructor to clear up any confusion.

How to Answer This Question if it Comes Up Again

Tell the patron that the URL in their address bar is a permalink. If they would a more robust way to save searches, inform them that they can always use their UNCG email address to create a personal EBSCO account to save multiple searches.

Hope this helps! 

EBSCO "Check for Full Text" Error

Update:

Roughly 3 hours after I posted this, Electronic Resources sent out an email saying that this problem has been fixed. Yay!

It also means that this post is now outdated. yay.😑 

Uh...consider it an example of what how error posts will look like!

Hey Folks,

 At time of writing we are dealing with an error that is affecting users who are accessing EBSCO databases off-campus. The error occurs when a user finds an article that is catalogued in the database but does not have its full text stored with EBSCO. What is supposed to happen is that the user clicks on a button that reads "search for full text" which sends them to a Journals A-Z search for the article on the UNCG library website.

Figure 1: An image of an article entry in an EBSCO database with "check for full text" circled in red. 

 

Figure 2: An image of the Journals A-Z search for the article in figure 1. 

However, what happens for users who are off-campus is that search criteria from EBSCO fails to populate in the Journals A-Z search.

This is what you should see when you click "edit search" from the page depicted in Figure 2.

Figure 3: The search criteria used to get the results from figure 2. The ISSN, Article Title, Author(s), Published, and Volume fields have all been populated with the necessary information.

 And this is what someone who has been affected by this error will see.

Figure 4: An image of a Journal A-Z search displaying the message "we were unable to find direct full text links for this item." 

 

Figure 5: An image of the search criteria used for figure 4. Notably, only the Author(s) field is populated.

 

 At time of writing ERIT is looking into this error and will provide updates as the occur.

 

 Work Arounds

 These are two of the ways you can get the article to the patron if they are encountering this error.

1. Ask for the patron's UNCG email, download the PDF for the article, and send the article to the patron from your UNCG email address.
2. Ask the patron for the title of the article, locate it on your computer, confirm that we have full access to the article, and then send the patron a proxied hyperlink to the page that hosts the article. The proxy link can be found in the Technology tab of the reference manual.

The patron should still have access to the article, it is just that EBSCO is acting like a roadblock in their search process.

After the patron has gotten their article, please do assure them that the library is aware of the error and is working on fixing it. 

I hope this helps, and if you start noticing a pattern of patrons having similar errors please send details to LIBIGA@uncg.edu.

Nursing 783 Health Policy & Ethics - Don't be as helpful as you'd prefer to be

 Hi all,

Today I had a consultation with a PhD student in Nursing 783 Health Policy & Ethics.  

She gave information about the research topic before the meeting - 

Articles to support December 2023 Governor Cooper approved Medicaid Expansion known as NC Health Works. Need help and direction in finding articles to support the background of the policy, major stakeholder, and 2026 now effectiveness of this policy. 

When our meeting opened, she responded to the reference interview question "Are you allowed to use sources other than journal articles?"  

I like to ask this question b/c it pulls students out of the "only recent journal articles" trap.  It prompts them to open their assignment instructions, which we'll need during our meeting.  

We talked about resources that could be useful for an assignment like this  - 

1. The NC General Assembly website has a search box that can be set to previous legislative sessions to find bills and laws
2. Searching the open web for news stories and other non-journal article sources can be helpful
3. The the library guide to Law sources links the HeinOnline database- that's a collection of legal materials including law journals, legal blogs, etc.

The student visited these links and did some searching. I suggested terms and so did she.  

She asked me about citing laws and I gave general advice - I like apastyle.org for most APA references, but I haven't seen bills and laws described there.

The Publication Manual of the APA, which we now have as an ebook in the catalog for 6 people at a time, covers citing bills and laws.  Put information from your source into the order/style suggested for that kind of source (a state bill or law).  I didn't create the citation for her!  In fact, I also tell students that I can't review references for them (it's a capacity thing).

I thought this was a pretty solid consult and I reached out to the instructor to let her know that I could create a library guide with links such as the ones above.

Wups, nope!

The instructor was pleased with the content, but also said "that student should be doing this on their own. Part of the course is learning to access policy documents.  They won’t have a Lea when they graduate!"

Makes sense. I want to let students know about these sources, but I went a little over the top. 

I'm writing this long post so that 

1. You know how I'd want to go about finding this kind of information. I absolutely solicited advice from coworkers :)  FYI, there are 11 more students in the NUR 783 course-please feel free to refer them to me, the liaison librarian for nursing.

2. And so you have a few takeaways for desk and chat service (still very Sage on the Stage, me!)

- what I described above is a full research consultation meeting, more than a chat or walk up

- students sometimes ask for a lot of help and instructors might be less than pleased if we do too much for graduate students

- for the health sciences, please don't feel like you have to set up citations for students or review reference lists (Sam also works with health sciences, I don't want to speak for her areas)

- if it's a student in nursing, nutrition, communication sciences & disorders, or genetic counseling, you can refer them to me - Lea Leininger, laleinin@uncg.edu 

-not sure whom to refer to?  check the research guide for that subject to see who the liaison librarian is; I'm happy to help out with other subjects as I'm able

Whew, done for now!

Thank you :)

Lea Leininger, Health Sciences Librarian

Can Students Print From Their Phone Using Pharos?

This question is so common that I'm not going to waste your time with a preamble.

 Short Answer: Yes, but it's Pharos so the method to do so is obnoxious.

 The Method

Pharos does not have a functional mobile website, nor does it have an phone application that students can use. (It does have an app you can download, but as far as I've seen our campus is not set up for it, and even if it was the app is barely functional.)

What you'll need to do is show students how to request the desktop website from their phone's web browser.

Here are support pages for how to do this in both Google Chrome and Mozilla Firefox's mobile applications.

Google Chrome

Mozilla Firefox

Safari

Unfortunately, the smartphone that the majority of people have is an iPhone. The process for requesting the desktop site on Safari depends on which version of iOS the phone is running. Naturally, Apple has no desire to support its older machines and software, and thus there are no official help pages for this (that I could find at time of writing.)

The best I can give you is a series of screenshots that I've "borrowed" from Prince William Count School's IT knowledge base. The page was created 6 months prior to this article. The process for the most recent iOS may have changed if you are reading this far into the future.

Figure 1: An iPhone screenshot running Safari. The options button is located near the bottom, left-hand side of the screen, just above the back arrow and next to the address bar.

Figure 2: An iPhone screenshot running Safari with the options menu open. The button to see more options is located in the bottom right-hand corner.

Figure 3: An iPhone screenshot with Safari's Page Menu open. The recommended option is under "website settings for example.com."

I highly recommend that in all cases you use the "Request Desktop Website" toggle instead of the first "Request Desktop Website" that appears first on the page menu. This ensures that the student's device will request the desktop website every time they navigate to the Pharos address.

 Important Final Step

In many, many cases the student's phone will not display the correct website after you have selected "Request Desktop Website," or even if you refresh the page. To fix this you must back out of the Pharos page, and then re-enter it.

Once you are able to pull up the Pharos desktop website, the student should be able to upload documents to it as usual.

If All Else Fails

This method has worked consistently for me, but in the event that something goes wrong direct the student to use one of the guest computers to print out their documents instead. 

The "Searches Cannot Be Longer Than 40 words" Error.

 Hey Folks,

There is an error with the catalogue that has been showing up frequently at time of writing. This error prevents people from seeing search results when they use the catalogue search on the UNCG library homepage, and so far has manifested in two ways.

Figure 1: An image of UNCG's catalogue mistakenly displaying an error stating searches cannot be longer than 40 words even though the user has only searched for "french horns."

Figure 2: An image of UNCG's catalogue displaying an authentication request.

 

The Cause 

In all of the cases we've seen so far, the cause has been an issue with the Zotero browser extension. This post assumes basic familiarity with Zotero, however for more information please see our Zotero libguide and Zotero ULTRA tutorial.

The Fix

1. Locate the Zotero extension icon in the browser. This may be pinned to the left of your browser's address bar, or may need you to find it under the extensions icon typically represented by a puzzle piece.

Figure 3: An image of a browser with the correct buttons circled in red.

 

2. Navigate to the options page for the extension. In Firefox (pictured above) this will be labeled "preferences," in Chrome it will be "options," and in Edge it will be "extension options." In all cases, you should find the page labeled Zotero Connector Preferences.

3. Navigate to the tab labeled "proxies."

Figure 4: An image of the Zotero connector preferences page with the "proxies" tab circled in red. 

4. Locate and select the correct NC Live proxy under the "Configured Proxies" heading. The one you want is: https://login.proxy180.nclive.org/login?qurl=%u.

 

Figure 5: An image of the Zotero Connector Preferences page with the correct configured proxy circled in red.

5. Navigate to the box labeled "hostnames." From there you will find and delete "uncg.on.worldcat.org." If there are other configured proxies besides 180.nclive then you may want to see if that hostname appears under any of them and delete those entries as well.

Figure 6: An image of the Zotero connector preferences page with the correct hostname circled and labeled for deletion. 

6. Try a search in the library catalogue to make sure the error is resolved.

 A Simpler Fix

The above fix assumes that you, or the patron you are helping, wishes to continue using Zotero's proxy redirection feature. If that is not the case you can direct them to un-tick the "enable proxy redirection" box under proxy settings.

Why This Error Occurs

My best guess is that because we no longer have our own proxy server, and instead use NC Live's server, our catalogue gets confused and believes that a non-UNCG affiliated patron is attempting to access our catalogue through NC Live. This explains one of the permutations of the error. I have no idea why this causes our catalogue to believe the patron has entered a 40+ word search.

The Teaching Resource Center

 Hey folks,

At some point in your time here at the Jackson Library a patron is going to ask about a specific book and you are going to run into this:

This post is going to give you a rundown on the Teaching Resource Center and hopefully save you a headache.

What is the Teaching Resource Center (TRC), where is it, and why isn't there a hyperlink to easily reserve titles?

The TRC is essentially a model K-12 school library that exists primarily to support students in the School of Education with resources for the various class projects they need to complete. It is located in room 310 of the School of Education Building, and it contains the vast majority of our YA and children's books.

Though we can find books through the online catalogue, the TRC operates its own system to reserve books. The form for this can be found here. Books can be checked out by students, staff, faculty, and K-12 educators in the Piedmont Triad. Community borrowers cannot request materials from the TRC.

K-12 educators must use a valid ID to sign up for a library account at the Jackson Library before they can checkout materials in the TRC.

Other TRC Services:

These services are available to all UNCG students, staff, and faculty. Payments may be made via Spartan Cash.

Lamination

Letter Size (9X12) – $.50 per sheet

Legal Size (9X14.5) – $.75 per sheet

Menu Size (12X18) – $1.00 per sheet

Roll Laminator (for oversized items such as posters up to 24 inches wide) – $1.00 per foot

Poster Printing 

Full color posters 24 in X 36 in. – $10.00-$15.00 each

Foam board mounting – additional $15.00

Original Poster (save as a  pdf) can be submitted for printing via the request form link below. Please allow 48 hours for printing. The TRC cannot guarantee the quality of any poster printed using low resolution images, alternate file formats, or non-standard poster sizes. The TRC cannot print copyrighted materials. See TRC staff for assistance.

Book Binding

Listed as $1 each, but no other specifics are given.

Please note that the TRC offers additional services that are exclusively for the students, staff, and faculty of the School of Education. You can find out more about those services on their webpage here.

 

New Acquisitions and Recent Purchases

 Hello all!

Recently we've had patrons asking if there is a way that they can view recent acquisitions by the library. If this comes up again, please let the patron know that we do not. Unfortunately, due to the complexity of the acquisitions process there is no feasible way for the University Libraries to create such a feature at this time, and there are no plans on changing this in the foreseeable future. 

Popular and Trade Publications, and Our Databases

 Hello all,

I'm writing this to hopefully save people some headaches when attempting to locate articles from popular and trade publications (e.g. the New York Times, Washington Post, Education Week, Wired, New Yorker etc.).

While we do have access to ProQuest and EBSCO archives of these publications we do not have access to every article that appears within them or on their websites. For instance, while we have access to the main articles from Education Week, ProQuest does not have the op-eds or letters to the editor that appear within each issue. Similarly, the New Yorker seems to retain certain articles as exclusive to their website. For publications that put out daily releases like the NYT or WaPo there may be as much as a month's delay between an article being published and getting access to it through the databases.

At time of writing I have found no expedient way of precisely predicting which articles will be included or excluded in the databases. I expect that articles printed within the physical issues of these publications will be included, but as most people access them through their websites there is not a way of reliably determining which articles are web exclusive for all publications. Some publication websites will state this information somewhere on the article's web page, and some will not. You will have to do your best to investigate articles on a case to case basis.

If you are searching the databases for a particular article within a publication, my advice would be to first attempt to locate the publication within the Journal A-Z List, then assuming we have access to the publication try searching for the article by the author's name first and narrowing down the date range as needed. The titles on website articles often change for search engine optimization or to better attract reader's attention, however the title in the databases will remain the same as when the article was first published. If the author search yields no results you can then try searching by title, attempting to find the exact issue within the publication, or searching a phrase from the article itself.

 In the event that you cannot locate an article for a patron within the databases you still might be able to get the article for them. Publications will often grant a number of free articles to the public as a way to entice people to subscribe. If the computer you are using allows you to see the article in question you can use the "print to PDF" function to make a copy of the article which you can then email to the patron or attach as file in LibraryH3lp. If this isn't possible you can also direct them to try Inter-Library loan as they have been able get access to articles in these publications in the past.

Otherwise, express your sympathies to the patron and, if needed, gently remind them that we have no control over what gets placed into the databases. That is determined by an agreement between the databases' companies and the publication in question. 

 

  

Restricted Databases

This is a follow up to the previous post by Lea.

The vast majority of databases we pay for are open to community patrons (i.e. patrons who are not students, staff, or faculty), however there are a handful of them that have restrictions on who can access them or how many people can access them at one time.

As Lea said, Amy Kendrick helpfully put together a list of these databases, which I'll link here again in case someone used the search function to find this post.

The spreadsheet is largely self explanatory but there are a few oddities that are worth highlighting.

De Wolfe Music Production Music Library-

Only media studies students have access to this resource. If a patron has a question about this resource then it is best to direct them to the Jeremy, Vini or Andrea at the Harold Schiffman Music Library. Contact emails for them are listed on this page.

News and Observer Index, 1926-1992 (Raleigh)-

This resource requires a Government & Heritage library card number from the State Library of North Carolina. This is entirely free but it might take a few days to process their application. You can find the online application form here.

Wharton Research Data Services- 

 This resource has a very specific license that allows only Bryan School of Business and Economics staff, faculty, and PhD students, as well as certain library staff and faculty to access it. On the off chance you get a question about this resource, or a student from the Bryan School is looking to gain access, please direct them to email our business liaison librarian Steve Cramer.

UpToDate database - only for current faculty, staff, students with active iSpartan account

 Hi all, Amy Kendrick the electronic resources librarian recently made a list of restricted databases.  (sorry that list is locked down to require a UNCG log in to view).  The list has been updated to reflect the fact that the UpToDate database is restricted to current faculty, staff, and students with an active iSpartan account.

MKT 309 Principles of Innovation: new project on campus tech transfer patents

 MKT 309, a required multi-section class for business school students, has a new patents innovation option for some sections. [Some sections are still focusing on the same three local/regional innovation projects as last semester -- see my post here from last August for details.]

The patents sections can use this page for opening research suggestions. There's also an intro video by me. The students should have access to the patents as PDFs via Canvas. They are supposed to use LLM AI to getting a more user friendly explanation of the technology in the patent. 

It's a complicated semester-long, multi-team, multi-innovation project. Feel free to send any of these students to me. All the Isham section students have seen me (or should have watched my video).

Thank you.

--Steve

Accessing PowerScan for Microfiche Reader

 Hello all,

 Patrons have had some trouble lately accessing the PowerScan 3500 application that runs the microfiche reader in ROI. I believe that ERIT is going to do a few things to make the app more obvious, but in the mean time you will want to inform patrons looking to use the microfiche reader that they'll need to find the PowerScan app within the Windows start menu

To access the start menu after you've logged-in to the computer, either click the windows icon on the far left side of the task bar, or press the windows key on the keyboard (the one between the Fn and Alt key on the left side).

 It should bring up a menu that looks like the one pictured below:

From there, either type "PowerScan 3500" in the search bar, or click the All button and scroll down until you find the program's listing.

When you launch the app, you'll likely receive an error message that mentions an invalid license. Click the OK button, and the app should launch normally after a few seconds.

Access to Libby reading app

 If you get questions about how UNCG students can access Libby, you can send them to the Leisure Reading Guide, which now has a tab on this subject. The guide can be accessed here.

Assistance at Reference Desk From ITS Jan. 12th - 15th

Thanks to Amy's collaboration with ITS we will have additional support for technology related questions at the reference desk.

 You may have already noticed them, but for those who have not, an ITS worker will be stationed nearby the reference desk from 9am - 5pm, January 12th - 15th. 

Please do make them feel welcome and do not be afraid to direct matters of technology and printing to them. 

EBSCO eBook Maintenance Dec. 8 for 5 hours

EBSCO will perform scheduled maintenance on the EBSCO eBooks system on Monday, December 8th, 2025, starting at 7:00 AM ET (12:00 PM UTC) and it is expected to be completed in approximately 5 hours.

You may not get any questions given the time of year and it only affected certain types of eBooks (DRM), but be prepared! More details here: https://status.ebsco.com/incidents/gqbqw6zg0fwg

"How Do I Mail/Ship Items Back?"

It's that time of the year when people are contacting us to ask if we have options for them to mail/ship them back.  Please be extra careful to verify that the books they want to return are library books, not bookstore books.

• Ask them if the books were borrowed from the UNCG Libraries, through Interlibrary Loan, or rented from the UNCG Bookstore.
• You may have to provide some description if they don't know, such as UNCG Library books have call number labels on their spines or covers and a barcode that says the name of one of our libraries or an affiliate like the TRC. ILL books have a colorful paper wrapper on their covers that have the name of the borrower and the UNCG Libraries logo on them.
• Or, ask is this a text book that you rented from the bookstore for a class?
• If they are library books, then they can request a prepaid UPS return shipping label from us and find other information about returns on this page: https://library.uncg.edu/returning-library-materials/ (This service is not for equipment returns.)
• If they are Bookstore books, advise them to contact the bookstore regarding their return process: https://uncg.bncollege.com/customer-service, and let them know that if their books were to be returned to the library, we cannot guarantee that the Bookstore will be able to identify who returned them and credit their account. They should not put Bookstore books in our book drops either. 

Adoble Digital Editions (Proquest ebook reader) switching to Ebook Central Reader App December 8!

Proquest/Clarivate is requiring libraries to switch to their new ebook reader app, Ebook Central Reader App. When students want to download a Proquest ebook, they'll be required to read the book in the new app, rather than Adobe Digital Editions.

Ebook Central Reader App will also be replaced on all library and lab computers. This is for Proquest eBooks only.

Expect the change around December 8, 2025.

You can explore Ebook Central Reader App Resources Hub in the meantime. It includes FAQs, training and marketing materials.

Let Nick or Liane know if you have any questions!

UpToDate library database requires an account - a few other library databases do too

 Hi all,

Some library databases require patrons to create an account in addition to their UNCG iSpartan account.  Not just to get extra features, but to use the database in any way.  I know of two databases with with requirement for the sciences - UpToDate and SciFinder-n.  

Steve says that WGSN also requires the creation of an account to use - that's World's Global Style Network (WGSN) -- Insight and Fashion

Below are screenshots for creating accounts for  UpToDate and SciFinder-n.  With many thanks to Wade for those images!

 UpToDate - healthcare summaries for clinicians caring for patients, drug information, some patient education (written for the general public); these are not articles nor research articles; Lea has heard the most interest in this database from nursing and nutrition but there's interest from other subject areas too

• The library link (from the databases list and LibGuides) should route patrons to a page that has a button to register or create an UpToDate account
• Once patrons have both their iSpartan account and their UpToDate account, they can use UpToDate by using the library link, also they can download the Mobile App on up to 2 devices and activate it with their UpToDate account
• UNCG Libraries has paid for UpToDate until May 2028 - unknown whether it will be possible to fund access after that

1. Find UpToDate in the databases list

2. On the landing page, choose Register to start the process of creating a free UpToDate account

3. Another page - click Register to create an account

If you scroll down, there's an option to "merge accounts" - this is for people coming from another institution who had an UpToDate account there

4. Provide information, get verification code

SciFinder-n - a chemical information database that allows researchers to search for substances, reactions, and references using keywords, CAS Registry Numbers, chemical structures, or biosequences

1. Find SciFinder-n in the databases list

2. 

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Thanks!

Lea