Internal library use - Search the catalog for items in Jackson Lobby, adjacent rooms, & Ferguson Storage

 Hi all,

Our intrepid ILS librarian Terry created a catalog search that is pre-limited to books assigned to be shelved in Jackson Library Lobby, adjacent rooms, and in Ferguson Storage.  

He intends for this to be an internal search page, used by library employees.  Give it a try, for instance by searching the term photography: https://library.uncg.edu/on-campus-search

Please note that many thousands of books that are checked out are included in the search above.  But at least the search above doesn't include the many more thousands of Jackson Library stacks books that are boxed up and inaccessible during Phase 1 of the renovation.

Later, for Phase 2 of the renovation, books will be moved to the Tower side of Jackson Library.  Book locations will be updated in the catalog and this search link will be outdated/not needed.

Thank you,

Lea, Health Sciences Librarian and ROI Dept Representative to the Integrated Library Systems Committee (ILSC)

ULTRA Library Tutorial Quick Questions Being Mistakenly Graded

We discovered the issue described below occurring with our APA ULTRA tutorial over the weekend and wanted to make sure everyone is aware in case it comes up in the future.

If a patron reaches out because they're unable to get a grade of 100 on an ULTRA library tutorial after multiple attempts, then it might be related to a quick check question in the tutorial being wrongly included in the grade calculation at the end. We use non-graded quick check questions throughout our tutorials, but only the quiz questions at the end of a tutorial should be included in a grade. The tutorials produce a certificate of completion, regardless of the grade received, but if you suspect the above issue is happening on a specific tutorial, please let Sam Harlow or Joshua Olsen know which tutorial, and any other pertinent details, so they can address the issue.

Thanks!

AAC now has study rooms!

 "We have multiple open study rooms which can be reserved by either coming to the front desk at the AAC [...] or by emailing us at aac@uncg.edu. The rooms can also be used even when not reserved, we just can't guarantee availability."

NC Live "Account Suspended" Message?

It is uncommon, but if a patron reports that they cannot access a library resource provided through NC LIVE and are instead receiving an NC LIVE message stating that their account has been suspended, then they have most likely hit their proxy usage limit. This is related to an NC LIVE proxy setting they use to prevent the abuse of their proxy access, but if a patron is heavily using the proxy to access resources in a short period of time, exceeding 2gb in an hour, then it is possible for them to trigger this temporary suspension. It's a user level issue, and ultimately controlled by NC LIVE, so you won't be able to recreate the error message and can only help in two actionable ways:

(1) Report the user's UNCG email address to Marcie (or ERhelp), who can request removal of the suspension with NC LIVE.

(2) If the resource is downloadable, then you can offer to confirm they're a valid UNCG affiliate with access to the resource and send them a copy of the resource via their UNCG email as a workaround.

*UPDATE - Marcie had the limit increased to 4gb, so hopefully that alleviates some of the download limits, but please follow these instructions if there's still issues.  -NM 3/14/25

TRC is closed Spring Break

The TRC will be closed during Spring Break.  During this time, they are having a new service desk installed.

If there are any questions, please direct patrons to to email Barbara Halbert and Karen Meier