"How Do I Mail/Ship Items Back?"

It's that time of the year when people are contacting us to ask if we have options for them to mail/ship them back.  Please be extra careful to verify that the books they want to return are library books, not bookstore books.

• Ask them if the books were borrowed from the UNCG Libraries, through Interlibrary Loan, or rented from the UNCG Bookstore.
• You may have to provide some description if they don't know, such as UNCG Library books have call number labels on their spines or covers and a barcode that says the name of one of our libraries or an affiliate like the TRC. ILL books have a colorful paper wrapper on their covers that have the name of the borrower and the UNCG Libraries logo on them.
• Or, ask is this a text book that you rented from the bookstore for a class?
• If they are library books, then they can request a prepaid UPS return shipping label from us and find other information about returns on this page: https://library.uncg.edu/returning-library-materials/ (This service is not for equipment returns.)
• If they are Bookstore books, advise them to contact the bookstore regarding their return process: https://uncg.bncollege.com/customer-service, and let them know that if their books were to be returned to the library, we cannot guarantee that the Bookstore will be able to identify who returned them and credit their account. They should not put Bookstore books in our book drops either. 

Adoble Digital Editions (Proquest ebook reader) switching to Ebook Central Reader App December 8!

Proquest/Clarivate is requiring libraries to switch to their new ebook reader app, Ebook Central Reader App. When students want to download a Proquest ebook, they'll be required to read the book in the new app, rather than Adobe Digital Editions.

Ebook Central Reader App will also be replaced on all library and lab computers. This is for Proquest eBooks only.

Expect the change around December 8, 2025.

You can explore Ebook Central Reader App Resources Hub in the meantime. It includes FAQs, training and marketing materials.

Let Nick or Liane know if you have any questions!

UpToDate library database requires an account - a few other library databases do too

 Hi all,

Some library databases require patrons to create an account in addition to their UNCG iSpartan account.  Not just to get extra features, but to use the database in any way.  I know of two databases with with requirement for the sciences - UpToDate and SciFinder-n.  

Steve says that WGSN also requires the creation of an account to use - that's World's Global Style Network (WGSN) -- Insight and Fashion

Below are screenshots for creating accounts for  UpToDate and SciFinder-n.  With many thanks to Wade for those images!

 UpToDate - healthcare summaries for clinicians caring for patients, drug information, some patient education (written for the general public); these are not articles nor research articles; Lea has heard the most interest in this database from nursing and nutrition but there's interest from other subject areas too

• The library link (from the databases list and LibGuides) should route patrons to a page that has a button to register or create an UpToDate account
• Once patrons have both their iSpartan account and their UpToDate account, they can use UpToDate by using the library link, also they can download the Mobile App on up to 2 devices and activate it with their UpToDate account
• UNCG Libraries has paid for UpToDate until May 2028 - unknown whether it will be possible to fund access after that

1. Find UpToDate in the databases list

2. On the landing page, choose Register to start the process of creating a free UpToDate account

3. Another page - click Register to create an account

If you scroll down, there's an option to "merge accounts" - this is for people coming from another institution who had an UpToDate account there

4. Provide information, get verification code

SciFinder-n - a chemical information database that allows researchers to search for substances, reactions, and references using keywords, CAS Registry Numbers, chemical structures, or biosequences

1. Find SciFinder-n in the databases list

2. 

3. 

4. 

5. 

6. 

Thanks!

Lea

AWS Outage - affects lots of things like Canvas and certain databases

Amazon Web Services (AWS) Global Issues

Amazon Web Services is having issues on a global scale. This has the potential to impact many of our services - both that are hosted on AWS and ones that are dependent on services hosted on AWS. People have noticed that this is impacting Canvas, preventing students from accessing assignments, and causing faculty/staff to be unable to complete required training.

Please see below for more information:

https://health.aws.amazon.com/health/status

View the overall status and health of AWS services using the AWS Health Dashboard.

 

AI research guide for business students (and beyond)

Steve has created a guide for his business students, and though it isn't a general purpose guide, it could be useful for any other student looking for resource info related to AI.

https://uncg.libguides.com/AI-business-research/home