ERIT support hours and contact info

Hi all,

Please see the following message from Franklin Graves who leads the Support Team in the library ERIT department. 

I'm pleased to announce that starting Sunday February 24 ERIT will be expanding our support hours.  Our normal support hours will be as follows:

Sunday: 11am - 8pm

Monday - Thursday: 7am - 8pm

Friday: 7am - 5pm

The preferred method for requesting support is always via the ERIT support email (erit@uncg.edu).  Using this method allows the first available technician to respond to your request in a timely manner.  

However, if an urgent or time sensitive request arises you may also choose to call the ERIT Help Desk at 334-4238.  Please note that this number is not always manned, even during normal operating hours.  If you call this number with an urgent request, and no one answers, then please leave a voice mail message and send an email to erit@uncg.edu. 

While walk-ins are always welcome, please recognize that the support staff may be working on urgent or high priority issues and my not be able to help you immediately. 

Also, please note that all of our technicians can assist you with most issues.  So, it is not necessary to request support from a specific person. Email requests sent to specific technicians my result in delays in getting your problem resolved. 

For urgent issues that arise after normal support hours please refer to the After Hours Problem Call List (all public service desks and the Administrative Office should have a copy).  All non-urgent after hours issues should be sent to erit@uncg.edu. 

Please let Franklin know if you have questions about anything in this email.

Sincerely your technology support team,

Franklin, Brown, Charley, Cheryl, and Michael

 

Thanks,

Lea

library tech help tip sheet

Hi all,

A help sheet for common tech problems has been placed on the clipboard and in the Q drive at: Q:\REF\Department & Library Policies\Reference Manual

Enjoy!
Lea

Blackboard library resources issue

Some students have been having problems using the library resources tab in Blackboard. They're getting a "page cannot be displayed" or some other error message. Richard and Vanessa determined that it's an IE7 issue. If a patron runs into this problem, I've been showing them how to do what they need to do through the library's website instead of Blackboard. Most of them come to me through the Blackboard portal, but I thought I'd let y'all know just in case.
Please let me know if you have questions!