Off campus access issues

Sometimes student receive a link, usually from a faculty member, to a resource and it won't work off campus.  One thing to try is putting the proxy URL in front of the one they have received. 

https://libproxy.uncg.edu/login?url=

Access problems for ebooks

I uncovered a thorny access issue for Ebsco ebooks, which do not in general work well with Macs using Safari or Firefox (the previous issue has been a clunky system where each page needs to be opened separately). Right now, using either of these browsers generates a Ebook in use message IF the user is going directly through EBSCO. However, the books work, or at least the ones I tried, if you go directly through the catalog. I have reported this to Beth, who will work with EBSCO on resolving.

If possible, people should use Internet Explorer to access EBSCO ebooks. The other ebook systems don't have the same issues. Other access problems with EBSCO ebooks might be caused by an older edition of Adobe.

Off campus access problems

We have been having lots of off campus access issues that are difficult to resolve and are trying to figure out some ways to work with people on these more effectively. If you work with someone on such issues in person or on the phone, please enter a complete description of the problem and your solution into the question form in the text box. If it's a chat, please just email to Michael at mjingra2@uncg.edu - that will give us additional details.

off campus access

there have been many many reports of problems with off campus access. Unfortunately, at this point, there isn't a single cause nor a single solution. A small group is working on a template of questions to ask and solutions to offer, tied to responses. For the moment, if the message says that the password isn't recognized, suggest resetting and be sure to tell them to reset all. some people are resetting only the email password. If that isn't the problem it gets more complex - they can try an alternate browser, clearing the cache (but make sure they understand how to do this (tips at http://support.lexisnexis.com/lexiscom/record.asp?ArticleID=wg_cache), rebooting the computer, BUT always offer to send an article or two, if that will help. And get an email for follow up and be sure either you or someone else emails to see if suggested solutions have worked.

Others are encouraged to post additional suggestions. As soon as an official tip sheet is available, I'll post it.

My files on R drive

Just a quick reminder of something I tend to forget - students and faculty who want to acces the R drive from off campus should go to : http://myfiles.uncg.edu