Adobe license message

You may have patrons trying to open an Adobe file who get a message about lack of licenses.  Unless they are trying to create an Adobe file, it should not be a problem.  To read PDFs, switch to Adobe Reader instead of Adobe Acrobat.  Step by step instructions are available at
 http://its.uncg.edu/Software/Available/Adobe/Default_Association/

Databases don't always email pdfs-Science Direct, Gale Virtual Reference Library, Dissertations and Theses Full text

Databases don't always email pdfs, sometimes they just send a link that does NOT work off campus. Sometimes a db will actually send a pdf but the message is so big, the patron's email account won't accept it.

Quick reminder since both situations came up on Saturday.

Science Direct is more frustrating than ever for pdf emailing. Take these steps or help the patron to follow them-

1. Right click on the PDF icon
2. Choose "save as" or "save target as" to save the pdf to a desktop
3. Open an email account, create a message to the patron and attach the file

Gale Virtual Reference Library - On Sat a patron's email account wouldn't accept an article from GVRL, said it was too big. So GVRL might be another db to be careful of, like Dissertations and Theses Full Text.

Cheers, Lea

saving pdfs to flash drives on guest computers

To help a patron save a pdf to a flash drive on one of the guest computers:

1. Plug in the flash drive (side of the monitor)
2. Save the pdf someplace obvious on the computer, such as the documents folder.
3. Go through the motions of saving the pdf again to the same place on the computer.
4. When you see the pdf that you already saved, right-click onto it and choose "Send to"
5. Send the file to the patron's flash drive.