Showing posts with label interlibrary loan services. Show all posts
Showing posts with label interlibrary loan services. Show all posts
Thursday, January 26, 2012
Problems with World Cat holdings for UNCG
As some of you know, volumes from Ferguson that are in storage are going to be unavailable for awhile. We have masked these from our online catalog, BUT they still show up in World Cat as belonging to UNCG. If you run into one of these that is in WC but not our catalog, recommend interlibrary loan.
Tuesday, June 7, 2011
New ILL Procedures
All,
As of this morning, the pick up and return location for Jackson Interlibrary Loan items has been moved to the Checkout Desk. Patrons may pick up and return ILL's at the Checkout Desk whenever the Library is open.
Cathy
--
Cathy Griffith
Wednesday, June 1, 2011
Interlibrary loan updates from Access Services
Q: Who is eligible for Interlibrary Loan?
A: UNCG students, staff, faculty, and faculty emeritus.
Q: What is the usual turnaround time for an I.L.L. book request?
A: This depends on the lending library and how easy or difficult an item is to locate. Many books are delivered within a week. Refer patron to I.L.L. for more details on specific requests.
Q: What is the usual loan period for an I.L.L. book request?
A: This depends on the lending library. Loan periods are often 2-3 weeks, and many items are eligible for a 2-week renewal online. Refer patron to I.L.L. for more details on specific requests.
Q: How do I see what I.L.L. books I have checked out?
A: Login to ILLiad. From the left-hand menu, select View >> Checked Out Items.
Q: What is the status of my I.L.L. request?
A: Patrons can view their status online by logging into ILLiad, then selecting View >> Outstanding Requests from the left-hand menu. Some common statuses include:
• Awaiting Customer Contact – Means UNCG has requested more info from patron via email.
• Awaiting Request Processing – This request has gone through the copyright clearance process, if necessary. It is now ready to be searched for and requested from potential lenders.
• Awaiting Unfilled Processing – The requested item was not filled by any of the possible lending libraries for various reasons. We will identify additional potential lenders and send the request again unless the user 'Not Wanted After Date' has expired.
• Request Sent – Means UNCG is waiting for other libraries to agree to lend the item.
• Request Processing – Means a library is preparing to ship the item to UNCG.
• Item Shipped – Means the item is en route to UNCG from a lending library.
Refer patron to I.L.L. for more details on a specific request or status.
Q: How can I renew my I.L.L. book loan?
A: UNCG students, staff, faculty, and faculty emeritus can renew their own I.L.L. materials online, provided that the lending library has allowed renewals. To renew your I.L.L. materials:
• Login to ILLiad
• From the left-hand menu, select View >> Checked Out Items.
• Click on the transaction number for the item you wish to renew.
• On the resulting screen, if a renewal is possible for that item, you will see a link at the top of the page titled Renew This Request. Clicking the link will renew the item for an additional 2 weeks.
• If you do not see the Renew This Request link, that means the item cannot be renewed.
• The new due date will be displayed on your ILLiad account under View >> Checked Out Items
A: UNCG students, staff, faculty, and faculty emeritus.
Q: What is the usual turnaround time for an I.L.L. book request?
A: This depends on the lending library and how easy or difficult an item is to locate. Many books are delivered within a week. Refer patron to I.L.L. for more details on specific requests.
Q: What is the usual loan period for an I.L.L. book request?
A: This depends on the lending library. Loan periods are often 2-3 weeks, and many items are eligible for a 2-week renewal online. Refer patron to I.L.L. for more details on specific requests.
Q: How do I see what I.L.L. books I have checked out?
A: Login to ILLiad. From the left-hand menu, select View >> Checked Out Items.
Q: What is the status of my I.L.L. request?
A: Patrons can view their status online by logging into ILLiad, then selecting View >> Outstanding Requests from the left-hand menu. Some common statuses include:
• Awaiting Customer Contact – Means UNCG has requested more info from patron via email.
• Awaiting Request Processing – This request has gone through the copyright clearance process, if necessary. It is now ready to be searched for and requested from potential lenders.
• Awaiting Unfilled Processing – The requested item was not filled by any of the possible lending libraries for various reasons. We will identify additional potential lenders and send the request again unless the user 'Not Wanted After Date' has expired.
• Request Sent – Means UNCG is waiting for other libraries to agree to lend the item.
• Request Processing – Means a library is preparing to ship the item to UNCG.
• Item Shipped – Means the item is en route to UNCG from a lending library.
Refer patron to I.L.L. for more details on a specific request or status.
Q: How can I renew my I.L.L. book loan?
A: UNCG students, staff, faculty, and faculty emeritus can renew their own I.L.L. materials online, provided that the lending library has allowed renewals. To renew your I.L.L. materials:
• Login to ILLiad
• From the left-hand menu, select View >> Checked Out Items.
• Click on the transaction number for the item you wish to renew.
• On the resulting screen, if a renewal is possible for that item, you will see a link at the top of the page titled Renew This Request. Clicking the link will renew the item for an additional 2 weeks.
• If you do not see the Renew This Request link, that means the item cannot be renewed.
• The new due date will be displayed on your ILLiad account under View >> Checked Out Items
Monday, May 23, 2011
ILL renewal
Beginning today, UNCG students, faculty, and staff can renew their own I.L.L. materials online, provided that the lending library has allowed renewals. To renew your I.L.L. materials:
Login to your ILLiad account, https://libids1.uncg.edu/illiad/.
From the left-hand menu, select View >> Checked Out Items.
Click on the transaction number for the item you wish to renew.
On the resulting screen, if a renewal is possible for that item, you will see a link at the top of the page titled Renew This Request. Clicking the link will renew the item for an additional 2 weeks.
If you do not see the Renew This Request link, that means the lending library has specified the item cannot be renewed.
The new due date will be displayed on the patron's ILLiad account under View >> Checked Out Items.
If patrons have any questions, they can contact the I.L.L. office, 336-334-5849. This information will be added to the Libraries website and ILLiad homepage shortly.
Login to your ILLiad account, https://libids1.uncg.edu/illiad/.
From the left-hand menu, select View >> Checked Out Items.
Click on the transaction number for the item you wish to renew.
On the resulting screen, if a renewal is possible for that item, you will see a link at the top of the page titled Renew This Request. Clicking the link will renew the item for an additional 2 weeks.
If you do not see the Renew This Request link, that means the lending library has specified the item cannot be renewed.
The new due date will be displayed on the patron's ILLiad account under View >> Checked Out Items.
If patrons have any questions, they can contact the I.L.L. office, 336-334-5849. This information will be added to the Libraries website and ILLiad homepage shortly.
Tuesday, April 26, 2011
ILL Changes
FROM JOE Williams: This summer, we will be making two changes related to I.L.L. First, the Checkout Desk will become the only location for I.L.L. pick-ups and returns during all hours of library operation. Patrons will only pick up and return their I.L.L. materials at the Checkout Desk, even during our M-F / 8-5 hours. We will identify and label some of our shelving behind the desk for I.L.L. materials. We will provide training for Desk staff on how to help patrons log into their ILLiad account and view the status of their requests. NOTE FROM MARY - we should be prepared to do this too at Ref.
The second change coming this summer is that we will enable online I.L.L. renewal for patrons. If patrons have questions about their I.L.L. materials that Desk staff cannot answer, we will refer the patrons back to the I.L.L. office for assistance. Gaylor, Pat, and Susan will still be very happy and ready to help with all I.L.L. patron questions.
I hope that both of these changes can be made at the beginning of Summer Session I, which starts in four weeks. There will be more information, staff training, and advertising between now and then.
The second change coming this summer is that we will enable online I.L.L. renewal for patrons. If patrons have questions about their I.L.L. materials that Desk staff cannot answer, we will refer the patrons back to the I.L.L. office for assistance. Gaylor, Pat, and Susan will still be very happy and ready to help with all I.L.L. patron questions.
I hope that both of these changes can be made at the beginning of Summer Session I, which starts in four weeks. There will be more information, staff training, and advertising between now and then.
Thursday, March 5, 2009
Here's a policy clarification- from Tim Bucknall
Via our desktop delivery service, we will send materials from the collections that we both own and administer - the ones in Jackson Library, Music Library, and storage. That means there are collections in our catalog for which we do not offer this service - TLC, TRC, Chemistry, IAR, MRC, etc. Of course, those folks are welcome to set up their own service, if they want to.
This has only come up once since we began offering desktop delivery, so I think this policy will have a negligible impact on our faculty and grad students.
From Mary K. - the policy isn't easy to find on our website and the similar term document delivery is sometimes used also for the Infotrieve service, which is things we don't own. - people need to do these DD requests using the interlibrary loan form that I've linked above. Once they use Novell login - document delivery is one of the options.
Mary Krautter
Via our desktop delivery service, we will send materials from the collections that we both own and administer - the ones in Jackson Library, Music Library, and storage. That means there are collections in our catalog for which we do not offer this service - TLC, TRC, Chemistry, IAR, MRC, etc. Of course, those folks are welcome to set up their own service, if they want to.
This has only come up once since we began offering desktop delivery, so I think this policy will have a negligible impact on our faculty and grad students.
From Mary K. - the policy isn't easy to find on our website and the similar term document delivery is sometimes used also for the Infotrieve service, which is things we don't own. - people need to do these DD requests using the interlibrary loan form that I've linked above. Once they use Novell login - document delivery is one of the options.
Mary Krautter
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