Chat and desk settings

Hi, all, a reminder to leave the sound on and turned at least relatively high so that chats aren't missed. the dinging can be annoying but more annoying to patrons is our failure to respond. And I'm going to set up the blog as the home page on Firefox and IE, please don't change. this is the best way to remind people of critical info. Please read every time you are at the desk at the very least, and interns should review back several months when there is free time, just to see what tidbits have been shared. I'll try to do some cleanup of outdated posts today.

A STERN warning about sound

OK, I'm too big a wimp to be very stern, but please don't mute the sound on the desk computers or turn it very low. that often causes the next person on the desk to miss chats because they don't hear the ding! There also appears to be an IE problem with sound, so use Firefox for chat to avoid complications. thanks, Mary