Showing posts with label reference questions. Show all posts
Showing posts with label reference questions. Show all posts

Friday, September 30, 2016

Indian Affairs docs at reference desk

A graduate student, Arlen Hanson, has requested access to the run of government document serial, and a small set of annual reports. Because of an issue with serial records and barcodes in WMS, we aren't handling his request through Access Services, as we would with other govdocs.

I've contacted the patron to let him know that the documents are being held for him at the Reference Desk, and that they are for building use only. It isn't necessary to have him fill anything out in order to use them, so it shouldn't be much of a hassle. We plan to hold them for him through the semester, or until he's finished with them. Please ask Susan or Lynda if you have any questions!

Tuesday, July 26, 2011

James -- New Melvin?

There is a  patron  who calls on the telephone and asks obscure questions, often about music, such as Mendelsohn's Scotch symphony. He has been calling us and the Music Library (with the same questions) for a while and you have probably encountered him already, because he is calling more frequently of late. His questions can be frustrating or even impossible, such as finding out the name of a tall conductor of some concert on Performance Today in 2010. However, he just seems to want to carry on an intellectual conversation. Just give him something on his subject from Wikipedia or, with the last question, the phone number for  American Public Media. So,  do not let him frustrate you, just give him something related to his current question.

Yenny