Printing money in the drawer

I just opened the drawer at the high desk to find 12 $1 bills under the printing card! Eek! The change cup is there in the the drawer for convenience when making change for print jobs, but dollar bills should be brought to the tin behind Nick's desk. I understand that it gets busy in the afternoons and running back and forth to the office is not always convenient, but $12 is excessive. There are times when the desk may be unattended if both the librarian and intern are away helping other patrons and this drawer may not be monitored. Also, Robin from Admin upstairs periodically collects the money we get from printing and she gets it from the tin at Nick's desk. We don't need to keep this in two separate places. Please bring the money back to the office as you can, especially if you notice it building up.

Update to Wireless Printing

Without any warning whatsoever the ITS department completely changed how its wireless printing works*. :) I have updated the Printing handouts that go at the desk but I will also include the instructions here for good measure, and I will update the Reference Manual.

*It's worth noting that if patrons want to print in the Bryan food court or on the first floor of the EUC they will still need to follow the old instructions to download and install the printer drivers.

How to Print Wirelessly on Campus

1. Make sure you are connected to the secured UNCG-FacultyStaffStudent wireless network

2. If you are printing from an iOS device, please follow instructions at http://bit.ly/PharosPrint

3. All other users, from your laptop, visit http://mprint.uncg.edu and log in with your UNCG username and password (same as you use for iSpartan email)

4. Click on the Upload icon at the top of the page and select the file to print from your computer

5. The cost will be automatically calculated and you can choose from single or double-sided options at the bottom of the page

6. Swipe your Spartan Card at the print stations in the Superlab, select your print job, and print

7. If you have any issues with your print job, please contact 6-TECH at 256-8324

Printing instructions

Nancy brought it to my attention that the instructions we previously had for Printing in Jackson Library were out of date since we migrated to MPS. I have updated them and also included instructions for Wireless Printing on the back. These should be stocked in the info kiosk beside of the Reference desk and we have also offered some to Access Services.

Change

Hi everyone,

there is now a plastic bag of change in the drawer with the printing card at the high desk. You can make change for printing with that if you don't want to come back to the office. We still have the money tin back here if you need it.

Problem printing > 1 pdf page per side of paper

Recently a few students approached the desk for help because their pages were printing out as big black blocks. It turns out that they were trying to print multiple pages of pdfs on each side of each sheet. FYI, if you see big black blocks of toner instead of the text or images, change the print settings back to one page per side. -Lea

Printing at the ref desk

Good news: we can now print from our offices to the copier (MFCP1) after the support team installs the printer on your computer again.
Bad news: We can't print to that one from the ref desk anymore. We can print to the color printer in the office OP-1 and the OP-2 (the one in the ILL closet).

Print Card...

...is now kept in the right hand drawer at the low reference desk.

Web Printing and Color printing

Anyone can print via the web to any of the campus labs and to the color printer in the Superlab.  See the ITS webpage for more info: http://its.uncg.edu/printing/

Michael

Reading for History class

I had a student come in looking to print the article below. It's Wednesday's reading for a history class.
We tried to access it through both JSTOR and Oxford. We couldn't view it at all in Oxford. We were able to view it in JSTOR, but got the "this file is corrupt" message when trying to download the PDF. I emailed JSTOR support about it, but I guess for now they'll have to read it online. We don't have it in print (most likely because we have it through JSTOR). I'll update this blog entry when/if I hear back from JSTOR.

Lester K. Little and Barbara Rosenwein, "Social Meaning in the Monastic and Mendicant Spiritualities," Past and Present 63 (1974): 4-32.

UPDATE: Here's what JSTOR said. It worked, and I saved the PDF on the low ref desk if you need it, or follow these directions:
I recommend that you right click on the "View PDF" button and select "Open in New Window" (or "Open Link in New Window" for Firefox). Then right click on the link "Proceed to PDF" and select "Save Target As..." (or "Save Link as..." for Firefox). This will allow you to save the PDF to your computer and should allow for a faster, more successful download.

copy card

Based on some concerns from Access Services, we should start moving the copy card to the back office, in the change box, when we close on Friday and Saturday. If you forget, not a major problem, if it is stolen, we rarely have more than five dollars on the card! But if you can't find it on weekends, check the change box.

CITI printer

Heads up for a future development - the printer will be taken out of the CITI at some point in the next week or so and there will be another printer in the lobby area. I said that this shouldn't be a concern for instruction since as far as I know we don't use the printer for classes, and should someone need to print, they will still be able to send the job to the lobby. Do let me know if there are any concerns about this, Mary

Reference Desk Print cards

In cased of problems with the print card at the reference desk, there is an extra card on the bulletin board above my desk in the office. There is a receipt attached showing the money available on the card.

printing in reference

from Franklin via Mary

The print queue in Reference is actually already configured to allow printing from the printer in the Reading Room in the event that the printer in Reference is not working. All patrons need to do is go to the print release station in the Reading Room and follow the same procedure that they'd use to print their job in Reference.

FROM Cathy Griffith, and Mary,

See FYI below form Cathy - we need to be liberal about using the departmental card IMO. I hate to ask someone to add money to the chip, when it won't be good for long. They can get money transferred to the new system, and so can we, when cards expire. Mary

FYI...as of today the Superlab printers are operating on the new system; ours are still on the old chip system.

This situation complicates matters further. When someone asks about adding money to a card for printing, if they want to print in the Superlab, they can add money at the library Fill Station (as they can for photocopying in the Library. If they want to use Library printers, they need money on their chip. The ID Center is still adding money to chips when they are open.

Hello, all, a handout explaining what's going on with copying - will provide one of these for posting near the printer. Look for additional updates in coming days. Mary

Payment Options for Printing and Photocopying

The Library is in a transition period between the old FirstCard cash to chip ID system and the new Spartan Card cash to card ID system. For more information on this change please see http://firstcard.uncg.edu/.

Is Your Card a UNCG FirstCard ID or Guest Card or a Spartan Card?

Users with UNCG FirstCard ID’s and Guest Cards, with chips on the front, do not need to obtain a new ID or Guest Card. Money can be added at the Spartan Card Center, EUC, 8 am–5 pm Monday–Friday.

Users with the new Spartan Cards, without chips on the front, cannot use the ID in any chip card reader. Once our card readers are converted to magnetic strip readers, you will be able to add money at the Fill Station located across the main library hallway from the Check Out Desk.

Options for payment while the Spartan Card Center is closed and for those with no chip on their ID appear by category in the below text.

Printing Options

UNCG students registered for Summer receive 40 pages of free print jobs in IT-sponsored computer labs. In the library, the Superlab is the IT-sponsored lab. No ID is required to release these jobs.

Presently all library and Superlab print stations are still attached to chip card readers. To pay for printing, money must be stored on the chip. We do not expect the library readers to be converted to the new system until mid to late June 2009. We expect the Superlab readers to be converted soon.

Anyone without a chip on their ID or money on their chip who needs to print while the Spartan Card Center is closed, may borrow a card at the Check Out Desk. Cash payment is expected as soon as the print jobs are released. Please send your print jobs to the printer before borrowing the card.

Photocopying Options

The only working copier is the coin/cash copier located in the Photocopy Center across from the Check Out Desk. This machine accepts coins and bills. Change for large bills is available at the Check Out Desk.
Two of the library photocopiers have been converted to the new system, but that system has not yet been activated, thus, they are out of order until it is. We expect them to be working soon.

Other Options

During this time of budgetary restraint on campus, we encourage the conservation of paper and toner. Instead of printing, consider saving to a flashdrive, to your UNCG personal account space or emailing to your personal account. Instead of photocopying, consider scanning. A scanner is available to everyone in Reference (ask about it at the Reference Desk); scanners are available to UNCG students, faculty, and staff in the Superlab.

We apologize for any inconvenience caused by this transition.
Please inquire at the Check Out Desk if you have further questions or concerns.
5.22.2009