Planned Downtime for UNCGenie and Password Reset

An email came from ITS last week about a planned downtime for several services that may affect our patrons this weekend. This is just a reminder.

From 5am Saturday - 6pm Sunday, the following services will be unavailable:

UNCGenie
Self Service Password Reset (SSPR)
Computer Account Creation and Account Status
GetMyPin
GetMyIDBanner INB
Degree Works
Workflow
Banner security app
Automic Application Manager (“UC4”)
Banner eProcurement
SciQuest - e-Marketplace
Nolijweb
WebFOCUS reporting against Banner Production

This downtime should NOT affect: Canvas, iSpartan (Google apps, e.g. Gmail, Drive, Calendar), Box, WebEx, and Office 365.

If patrons have questions, they should contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Password Reset

Anyone who changed their password between 5/31/13 and 6/11/13 changed all their passwords but their google "mobility" passwords. There was a glitch in the system. We have already had one student who changed their password recently and could not get on using their mobile device. They can sync up their passwords but the quickest fix is for them to simply change their password. At this point the glitch should be fixed.

here is how to sync passwords:

You may reset the password for all your accounts, or bring your Google password into sync with your other account passwords by following these steps.

1. Navigate to reset.uncg.edu and enter the requested information

2. When you get to the page to choose the accounts you want to change, click the "details" link in the "UNCG Login Accounts" box.

3. When your list of accounts appear, check the box for "iSpartanID (Blackboard, email and other online services)"

4. Enter the same password you currently use for your other accounts twice and click the Request Password Reset button.

5. Update your Google account password on your mobile device with the new password.

If you have questions or need more information, please contact 6-TECH at (336) 256-TECH (8324) or 6-TECH@uncg.edu.

Password resetting

NOTE: If you have not reset your password since Tuesday, May 15, 2012, then please continue reading. If you have reset your password since Tuesday, May 15, 2012, then no action is required on your part at this time.

Due to a change in the password authentication services for UNCG accounts, all faculty, staff, and students must reset their password(s) before June 16th, 2012. If you do not reset your password before June 16th, you will be unable to login to many services on the UNCG network (e.g., BlackBoard, iSpartan, the wireless network) until you complete the password reset.

What do I need to do?

1. Before June 16, 2012, go to the Self Service Password Resetting Form (reset.uncg.edu).
2. Enter your University ID and other requested information and click Request Password Reset.
3. Answer the Computer Security Question and click Request Password Reset.
4. In the Computer Account(s) section, check the box for “Reset Passwords for all UNCG Login Accounts?” If you have a Banner/ODS Account(s), also check the box for “Reset Passwords for all Banner/ODS Accounts?”

password reset

Many of you are probably aware, but just in case. When helping someone to reset a password, advise them to reset all 4 options. Many people are just resetting their email password, probably because that is the only one they recognize, which means the log on to our computers has not been changed and is either different or perhaps expired. they most likely are not using all 4 of those systems, but it doesn't do any harm to have them all the same.