Just a reminder that when you transfer a patron chat to another librarian, there is no indication on their end that there has been a "handing off" of the chat.
Some possible options to let the patron know that they are going to be transferred:
[transferring]
I'm going to transfer you now. Have a good day.
I'm going to transfer you to [insert name here], they'll be right with you.
Have a good day. [transferring]
Some possible options to let the patron know that they have been transferred to you:
Hi ... I'm just reading over your transcript.
Hi there, I'm [insert something here]. How can I help you?
Hello, how are you?
Let me read over your chat transcript and I will be right with you.
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