Wednesday, March 16, 2011

Proquest and JF problems

I wanted to let you know that the link resolver (Journal Finder) that you are using in the new platform is working but there is another problem at hand that I have escalated to our developers. Right now you can search through the new platform, find a result that has a link for full text, and click on the link with the journal finder graphic next to it and be taken to the correct area to find the full text version of what you’re looking for. However, there is a scrambled URL below that link on each document page that is broken and clicking on this will break the connectivity with the good link above it within your browser (see attached image). If somebody does mistakenly click on this they can clear their browser history, cache, and cookies and start a fresh session which should fix the issue. I will let you know when I hear more information back from our team as to why this phantom URL is showing up at all on your account and when we have fixed the issue. In the meantime if you have any questions please let me know, thank you!

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