Hi, all, I did a session with the Lab consultants on Friday. Some mentioned that the Library has been sending students to the SL for help with our computers -- including the collaboratory PCs - this is happening mostly at night but even occasionally during the day. Lab consultants have been told by their supervisors that this is not among their responsibilities. So this is a reminder not to send patrons to the SL for help with our computers. If it's in the evening and you simply can't get the computer to work please leave an email with ERIT : erit@uncg.edu and put an out of order sign on the computer. Be sure to use this email and don't send one to any specific staff person since he/she may not be here that day.
We also need to be careful about sending students for help with their personal laptops. The Superlab staff is instructed that they really shouldn't be "fixing" personal laptops, so don't refer people for that purpose. It's fine if the question is of the type : "how do I do this in Excel?" but not if they are saying "my computer battery keeps dying" or anything of the nature of a hardware failure. Software issues will depend on the exact nature of the question.
http://hrl.uncg.edu/services/computer/shops.php has information on local resources for computer repair - if the person bought a computer through UNCG there is a service on campus listed on this page and other local shops as well.
We SHOULD send UNCG patrons to the SL for help with University software questions, logins, BB, etc. We're going to have some training sessions from IT for public service staff this summer. Lab consultants may participate in our planned public service training too.
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