Hi all,
We have had a frequent patron this week who has been having trouble accessing Elluminate Live for an online class. The following tricks seem to help:
1. The path to elluminate should be: blackboard login screen -- course page -- Communication link in the left navigation menu -- Elluminate Live! -- select the session for that day's class
2. Right click on the session title to open Elluminate in a separate tab or window.
3. Michael had him hold down the CTRL key while clicking, which bypasses the pop up blocker.
It takes a few tries to figure it out. If you are able to help him access the page, please encourage him to write down the path to help him remember in the future.
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