An internal forum for communicating relevant information about new sources, administrative matters, and current issues or challenging questions at the reference desk.
Tuesday, August 30, 2011
Safari problems
FYI, I had a patron with a Mac who was unable to open PDFs from our databases using Safari - the message was "missing plugin". I consulted and suggested several things with the help of Franklin, including downloading the latest Adobe, and checked the Superlab where they have exactly the same issue with Safari. Firefox works fine. If anyone comes up with a solution for Safari users, please post it here, but in the meantime, if others have this issue - Firefox is the only solution I found. UPDATE - this patron went to Forney and they are stumped why she can't open PDFs from our databases, but has no problem with the same articles emailed from the databases where she can open attachments. so just advise people to email themselves articles.
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