If patrons want to view DVDs on the computers here in the library or on the laptops they rent from the Checkout desk, they will need a special USB drive to insert which will presumably install whatever drivers, etc. are necessary for viewing.
I am told that Access Services is making patrons aware of this when they checkout Reserve materials, but not necessarily when they borrow laptops. Nevertheless, if a patron approaches you with an issue viewing DVDs on machines here in the library or chats you about trouble on a laptop from off-campus, this may be the issue. The special USB drives need to be checked out with a student ID like any other technology and they are a 4-hour loan.
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