There is currently an issue with a large ebook collection that we have whereby items that we are shown to "own" in the catalog have no "View eBook" link in their record. Marcie says this is a known (and somewhat contentious) issue that they are working to correct. For now, if a patron suddenly cannot access an ebook they have accessed before, or if their instructor's link seems to be "broken," check the catalog for the item. If it looks like, under View All Editions and Formats, that we "have" the item, but there is no "View eBook" link, try going directly to:
ProQuest's Ebook Central/Academic and Public Library Complete in the Databases list under "E" for Ebook.
You can go ahead and continue to report these items to erhelp@uncg.edu because in some instances we may have access to the ebook in another collection and a temporary "View eBook" link can be added until this issue is resolved.
"It appears from the catalog record that we have access to this ebook."
"However, there is no View eBook link in the item record."
"View all Editions and Formats shows we should have access."
"We can access the ebook directly from the database for now."
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