Tuesday, September 17, 2013

Guest patron issue

One of our frequent guest patrons has started leaving the Reference computers after his hour is up and asking students if they will log him on to a computer in the Info Commons. I just became aware of this tonight when a frantic and remorseful student asked us for help with the situation.

The patron carries hand weights and wears a dark pullover with team logos on it. I believe he comes in mostly at night and signs in with the name Palmer Banks.

I advised the patron never to share her log in information with anyone and I informed Laath Martin of the situation; he made a record in the incident log book at Circulation. Banks divulged that he's asked people to log him in on other occasions, saying that he didn't know it was "personal" information. I asked him to leave and tried to impress upon him that it is personal information and that his behavior was inappropriate.

Hopefully it will not be a problem again but if you happen to see him lurking around or harassing students, perhaps further action will be required.

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